Customer Care

Your Journey, Our Commitment

At DiGreen Homes, we understand that buying a home is more than just a transaction; it's an exciting journey toward fulfilling your dreams.

As a family-owned builder with a 3rd generation legacy, we are committed to providing you with an exceptional and stress-free experience every step of the way.

Thoughtful Design

We believe your home should reflect your unique lifestyle and preferences. Our flexible designs offer a variety of options to personalize your space, from practical layouts to inspired elevations and high-quality finishes.

Unwavering Quality

We use superior materials and construction techniques to build homes that not only look beautiful but also exceed industry standards and stand the test of time.

Open Communication

We prioritize keeping you informed throughout the entire building process. Our dedicated team is readily available to answer your questions and address any concerns you may have.

Exceeding Expectations

We go the extra mile to ensure your satisfaction. Our goal is not just to meet your expectations but to exceed them. We value building long-term relationships with our customers, and we are honoured to welcome you to the Digreen family.

Home Buying Journey

Buying a home is an exciting time filled with dreams and aspirations. It's also a significant step that requires careful planning and guidance. At DiGreen Homes, we believe your home-buying journey should be enjoyable, informative, and ultimately; rewarding.

From finding the perfect home, securing financing, and finally, celebrating the closing and moving into your new haven, our dedicated team of experts will be your partner throughout the entire process.

This section guides you through the exciting yet significant steps involved in buying a home with DiGreen Homes:

Step 1: Buying

You've reviewed the model types and floorplans and have chosen a plan that meets your space and functionality needs. You are now ready to make your dream home a reality. You will review the Agreement of Purchase and Sale with your real estate lawyer and arrange to provide the deposit to the builder to secure the property.
Connect with our team: Our knowledgeable sales representatives are here to answer your questions and guide you through the buying process.

Step 2: Arrange Financing

Get pre-approved for a mortgage: Understanding your budget upfront helps you understand your borrowing capacity and monthly mortgage payments.

Work with our preferred lenders: We can connect you with experienced mortgage professionals to ensure a smooth and efficient mortgage application.

Receive expert guidance: Our team provides personalized support and resources to navigate the financing process with confidence.

Step 3: Design Selection Appointment

A design consultant will be in touch with you to set up an appointment to review the value of the features in your home and help you choose interior design selections and finishes to personalize your home. You'll learn more about upgrade selection and payment options at this appointment.

Step 4: Pre-Delivery Orientation

Approximately two weeks preceding your closing date, a member of our Customer Service team will lead you through your nearly completed home's features and systems, such as the ventilation, plumbing, and heating, and explain their proper maintenance.

This is also an opportunity for you to identify any items that need to be addressed prior to closing.

Step 5: Closing Day

You will be notified of the closing date and appointment time in advance. You'll meet with your lawyer and finalize contracts ahead of this closing appointment.

The ownership of the home will be transferred from the builder to you.

Celebrate the moment you receive your keys and begin creating memories in your new DiGreen home. Congratulations!

Step 6: Move-in

Welcome home!

Enjoy your new community: Connect with your neighbours, explore local amenities, and start living the life you envisioned in your new DiGreen home.

Build lasting memories: Create a space that reflects your individuality and make unforgettable memories in your new haven.

Key Construction Milestones

Witnessing Your Dream Unfold: From Blueprint to Reality

Witnessing your dream home come to life is an exciting journey. At Digreen Homes, we believe in fostering transparency and keeping you informed every step of the way. Here's a glimpse into the key construction milestones that mark your home's progress:

Land Development

Witnessing your dream home come to life begins with a solid foundation. The land development phase meticulously prepares your future community. Our architect-led team designs the neighbourhood layout, ensuring efficient use of space, seamless environmental integration, and access to essential amenities.

This phase involves several key steps:

Community Design: Our team of architects and planners meticulously design the neighbourhood layout, ensuring efficient use of space, seamless integration with the surrounding environment, and access to essential amenities.

Utility Installation: The utility installation phase aims to establish a robust infrastructure for your home, including buried electrical lines, water lines, sewer systems, high-speed internet connectivity, and other such details.

Road Construction: We carefully construct a network of secure and well-maintained roads that provide easy access within the community and connect you to surrounding areas.

Community Tree Planting: We prioritize sustainability by planting trees throughout the neighbourhood, creating a beautiful and healthy environment for future residents to enjoy.

By diligently completing these steps, we transform a vision into reality, laying the groundwork for a thriving community where your dream home awaits.

Construction:

The land has been prepared, and now the excitement truly begins! The construction phase meticulously transforms the groundwork into your dream home. This stage involves several key steps:

Foundation: A solid foundation is essential for any home. Our skilled team ensures a sturdy and secure base for your future residence.

Framing: The core structure begins to take shape as walls, floors, and roofs are meticulously constructed.

Finishing: As your home nears completion, we meticulously address all finishing touches, ensuring everything meets our rigorous quality standards. We'll also conduct thorough inspections to guarantee your satisfaction before the big day.

Key Handover: The moment you've been waiting for! This final stage signifies the completion of construction and your chance to receive the keys to your new DiGreen home.

Throughout this process, we maintain open communication and rigorous quality control to ensure your home is built to our exacting standards.

Moving in

Embracing Your New Home

Welcome Home!: Moving day is finally here! As you settle into your new community, please remember that some areas might still be under construction. We prioritize safety and encourage caution while navigating these areas. We also request your patience as finishing touches, such as landscaping or shared amenities in condominiums, are completed in the coming weeks.

Closing Day

Celebrating Your Milestone

The Big Day Arrives: On closing day, after finalizing the necessary paperwork with your legal representation, you'll receive the keys to your new home. This momentous occasion signifies the official transfer of ownership and marks the beginning of your life in your dream space.

Frequently Asked Questions

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